Customer Support
Get help when you need it
We're here to help! OneWorkspaceX offers multiple support channels to ensure you get the assistance you need quickly and efficiently.
Support Channels
Documentation
Search our comprehensive docs for guides.
Available: All plans
Community
Join our Discord to connect with other users, share tips, and get community support.
Available: All plans
Bug Reports & Feature Requests
Report a bug with screenshots, request a feature, or vote on what others have asked for — from Support in the app sidebar.
Available: All plans
Email Support
Send us an email and get a response within 24-48 hours.
Available: Business & Enterprise
Priority Support
Get faster response times and priority handling for urgent issues.
Available: Business & Enterprise
Live Chat
Real-time chat support during business hours (9am-6pm EST).
Available: Business & Enterprise
Dedicated Support
Dedicated support team with guaranteed SLA and 24/7 availability.
Available: Enterprise only
Response Times
| Plan | First Response | Critical Issues |
|---|---|---|
| Free | Community-based | N/A |
| Business | 24-48 hours | 4 hours |
| Enterprise | 4 hours | 1 hour |
How to Contact Support
Help Center
Visit our help center to submit a ticket or browse FAQs
Live Chat
Click the chat icon in the Support page Live Chat tab (Business & Enterprise)
Common Issues & Solutions
Can't log in to my account
Try resetting your password using the "Forgot Password" link. If issues persist, check if your account has been suspended or contact support.
Invitation emails not received
Check spam/junk folders. Ensure the email address is correct. Resend the invitation from the Members page. Contact support if still not received.
Can't see a project, or can't connect a tool in Studio
Viewers only see projects they have been added to, and can't edit or comment. Studio connections need a Business or Enterprise plan. Check which workspace is active in the switcher, then ask a workspace Admin to adjust your role or plan.
I moved a ticket but no pull request appeared
Automation records every run, including skipped ones and the reason — for example, no repository set for the project, or the state not marked to trigger automation. The project's settings list every run with its status and reason.
Billing or subscription issues
Go to Settings → Billing to manage your subscription. For payment failures, update your payment method. Contact hello@oneworkspacex.com for billing disputes.