Help Center

    Find answers to common questions and get help with OneWorkspaceX.

    Frequently Asked Questions

    How do I get started with OneWorkspaceX?

    Sign up for free with email or Google. You get a workspace on the Free plan, where you can create your first Planner project straight away.

    Can I import data from other tools?

    Yes. Workspace Admins can import projects from Jira, Linear, Asana, ClickUp and monday.com, including comments and attachments if you choose. You review how each source status maps to a Planner state before anything is imported.

    Which AI coding tools can connect to Planner?

    Studio has guided setup for Claude Code, Cursor, Windsurf, GitHub Copilot, Cline, Continue, Aider, Zed, Devin, Replit Agent, v0, Bolt and Lovable. Any tool that supports MCP over HTTP or can call a REST API works too. Studio connections are included in Business and Enterprise.

    Can Planner write code for me?

    With Automation (Business and Enterprise), yes. Connect a GitHub, GitLab or Bitbucket repository and your own Anthropic or OpenAI key, and when a ticket moves into a state you've marked to trigger automation, Planner runs Claude Code or Codex and opens a pull request. It never pushes to your main branch — a person always reviews the change.

    How does billing work?

    Each workspace has its own plan. Business is billed per seat, monthly or yearly. You can add or remove seats, cancel at the end of the period, or reactivate anytime from Settings → Billing.

    Is there a free plan?

    Yes. The Free plan includes one project and up to 3 seats with issues, list and board views, cycles and pages — no credit card needed. Upgrade to Business when you need more.

    Can I have more than one workspace?

    Yes. You can create additional workspaces and switch between them from the header. Your role can be different in each one.

    Is a subscription in OneWorkspaceX per workspace?

    Yes. Upgrading one workspace doesn't change the plan of any other workspace you belong to.

    Can I collaborate with my team?

    Absolutely! Admins can invite teammates as Admins, Managers or Viewers, and changes in Planner appear live for everyone viewing the same project.

    Can people outside my workspace submit requests?

    Yes. On Business and Enterprise, a project can have a public intake form that anyone can submit without an account, and chat integrations let your team send requests from Slack, Microsoft Teams, Discord or Google Chat. Submissions land in the project's intake queue for triage.

    What browsers and devices are supported?

    Our platform works smoothly on all modern browsers, including Chrome, Safari, Edge, and Firefox.

    How secure is my data?

    Data is encrypted in transit, API tokens are stored only as hashes, stored credentials such as model keys are encrypted, and every API token acts with exactly the permissions of the person who created it. See our Security page for more.

    Can I export my data?

    Yes. Any project can be exported as a JSON file of its structure and issues, which can be imported into another workspace. On Business and Enterprise, the REST API gives you access to everything else.

    How can I contact support?

    Use Support in the app sidebar to report a bug or request a feature, visit our Contact page, or email us at hello@oneworkspacex.com.

    What happens when I reach my plan limits?

    Features outside your plan show an upgrade prompt instead of failing silently. On Free, creating a second project or inviting a fourth person asks you to upgrade; on Business, invitations are limited by the seats you've bought.